TERMS OF SERVICE

TERMS OF SERVICE

Last Updated: 18 October 2026

Swasthya Ka Pratik SAMPOORNA operates this website. Throughout the site, the terms “we”, “us” and “our” refer to Swasthya Ka Pratik SAMPOORNA.

Swasthya Ka Pratik SAMPOORNA operates this website, including all information, tools, products, services, and other resources available from this site, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

Our website is available at skpsampoorna.com.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein or made available on the Website.

These Terms of Service apply to all users of the Website, including without limitation visitors, browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our Website.

By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you should not access the Website or use our Services.

If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features, tools, products, or services that are added to the Website shall also be subject to these Terms of Service.

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the Website following the posting of changes constitutes acceptance of those changes, to the extent permitted by applicable law.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are legally capable of entering into a transaction under applicable law.

If you are purchasing products on behalf of another person or entity, you represent that you are authorised to do so.

You may not use our products, Website, or Services for any illegal or unauthorised purpose or in violation of any applicable law.

You must not transmit or introduce worms, viruses, malware, malicious code, or any other destructive or harmful material through the Website.

A breach or violation of these Terms may result in restriction or termination of your access to the Website or Services, subject to applicable law.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse, cancel, or restrict an order or service where reasonably necessary, including in circumstances involving suspected fraud, misuse, unauthorised activity, product availability issues, payment issues, or violation of these Terms.

You understand that information submitted or transmitted through the Website may be transferred through various networks and may need to be adapted to technical requirements of connecting networks or devices.

Payment transactions may be processed through third-party payment service providers, including Razorpay, and may be subject to their applicable terms, policies, and security procedures.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of the Website or Services without our prior written permission, except where permitted by applicable law.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information made available on the Website is accurate and useful.

However, the Website may occasionally contain information that is incomplete, outdated, inaccurate, or subject to change.

The material on the Website is provided for general information and e-commerce purposes. It should not necessarily be relied upon as the sole basis for making decisions where more specific or current information is required.

We reserve the right to modify, correct, or update the contents of the Website at any time.

We are not obligated to update every item of information immediately unless required by applicable law.

You agree that it is your responsibility to review relevant information before placing an order.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change from time to time without prior notice.

We reserve the right to modify, suspend, discontinue, or change any part of the Website, products, or Services at any time.

We may also change product availability, descriptions, packaging, features, or other information where reasonably necessary.

We will not be liable for changes, price changes, suspension, or discontinuance of the Website or any part of the Services except to the extent liability cannot legally be excluded.

Where an order has already been accepted and paid for, applicable consumer rights and the specific circumstances of the transaction will be respected.

SECTION 5 — PRODUCTS OR SERVICES

Certain products may be available exclusively through the Website.

Our current product offerings primarily include FMCG products, including Diwali Faral, and may be expanded or changed from time to time.

Products may be available in limited quantities and may be subject to our applicable Return, Refund, Cancellation, and Replacement Policy.

We make reasonable efforts to display product images, descriptions, quantities, and other information accurately.

However, actual product appearance, colour, packaging, labelling, and presentation may vary from images displayed on your device.

We reserve the right, subject to applicable law, to:

  • Limit quantities of products purchased;

  • Limit sales to certain locations where delivery is unavailable;

  • Discontinue products;

  • Modify product descriptions;

  • Change product prices;

  • Correct product information;

  • Restrict suspicious or fraudulent transactions; and

  • Refuse or cancel an order where reasonably necessary.

Any product offer made through the Website is subject to availability and applicable law.

For food and FMCG products, customers should review the applicable product information, ingredients, allergen information, storage instructions, best-before/expiry information, and other product-specific information before purchase or consumption.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us, subject to applicable law.

We may, where reasonably necessary, limit or cancel quantities purchased per person, household, customer account, order, payment method, or shipping address.

These restrictions may apply where orders appear to involve fraudulent activity, unauthorised transactions, resale activity, promotional abuse, or other misuse.

If we make a change to or cancel an order, we may attempt to notify you using the email address, phone number, billing information, or other contact information provided when the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Website.

You agree to promptly update your information where necessary so that we can process your transactions and contact you regarding your order.

If you provide incorrect or incomplete information, this may result in delivery delays, failed delivery, or other issues.

For additional information regarding returns, refunds, cancellations, and replacements, please review our applicable Refund, Cancellation, Return & Replacement Policy.

SECTION 7 — PAYMENT

Payments made through the Website may be processed through Razorpay or another payment method made available by us.

By making a payment, you confirm that you are authorised to use the selected payment method.

Payment processing may be subject to the terms and conditions of the applicable payment service provider.

We may receive transaction-related information necessary to confirm and reconcile your payment.

We do not request sensitive payment credentials such as UPI PINs, banking passwords, or card authentication credentials through ordinary customer-support communications.

If you experience a payment problem, please get in touch with us using the customer-support details provided on the Website.

SECTION 8 — SHIPPING AND DELIVERY

We may use third-party logistics and delivery providers to deliver products purchased through the Website.

Depending on the order and delivery location, these providers may include:

  • Shiprocket

  • Delhivery

  • D2DC

  • Maruti Courier

The logistics provider used for an order may vary.

Delivery timelines displayed on the Website or communicated to you are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

  • Weather;

  • Natural events;

  • Transportation disruptions;

  • Public holidays;

  • High order volumes;

  • Courier delays;

  • Incorrect or incomplete addresses;

  • Unavailability of the recipient;

  • Regional restrictions;

  • Operational disruptions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to process and dispatch accepted orders, but we do not guarantee that every order will arrive within an estimated delivery period.

Customers are responsible for providing an accurate and complete delivery address and a valid contact number.

SECTION 9 — RETURNS, REFUNDS, CANCELLATIONS AND REPLACEMENTS

Returns, refunds, cancellations, and replacements are governed by our applicable Refund, Cancellation, Return & Replacement Policy, as published on the Website.

Because our products may include food and FMCG products, certain products may not be eligible for return or exchange after delivery due to their nature, shelf life, hygiene considerations, food-safety requirements, or other applicable restrictions.

If you receive a product that is:

  • Damaged;

  • Incorrect;

  • Defective;

  • Tampered with;

  • Expired;

  • Missing from your order; or

  • Otherwise eligible for a remedy,

you should contact us as soon as reasonably possible after delivery.

We may request photographs, videos, packaging information, order details, or other information necessary to investigate the issue.

Any approved refund may be processed through the original payment method or another appropriate method.

Refund processing time may depend on the applicable bank, payment gateway, financial institution, or other service provider.

Nothing in these Terms excludes any consumer right or remedy that cannot legally be excluded.

SECTION 10 — FOOD AND FMCG PRODUCTS

Certain products sold through the Website may be food products.

Customers should carefully review product information and packaging before consuming any food product.

This may include information relating to:

  • Ingredients;

  • Allergens;

  • Quantity;

  • Storage conditions;

  • Best-before or expiry information;

  • Dietary considerations;

  • Preparation or consumption instructions; and

  • Other product-specific information.

Customers with allergies, intolerances, dietary restrictions, or other specific requirements should review the applicable product information before purchasing or consuming the product.

Products should be stored and handled according to the instructions provided on the product packaging.

If you have any doubt about a product, please get in touch with us before consumption.

SECTION 11 — OPTIONAL THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools or services over which we may have limited or no control.

Such services may include payment, shipping, analytics, communication, technology, hosting, or other operational tools.

Where third-party tools are made available, they may be provided subject to the terms and policies of the relevant third-party provider.

To the extent permitted by applicable law, we are not responsible for independent third-party services that we do not control.

Any use by you of third-party tools is subject to the applicable terms and policies of the relevant provider.

Any new services, tools, or features added to the Website in the future may also be subject to these Terms.

SECTION 12 — THIRD-PARTY LINKS

Certain content, products, or services available through our Website may include materials from third parties.

Third-party links on our Website may direct you to websites or services that are not operated or controlled by us.

We are not responsible for independently operated third-party websites, their content, privacy practices, accuracy, availability, security, or terms.

We do not necessarily endorse third-party websites or services merely because we provide a link to them.

If you access a third-party website or service, you do so at your own discretion and should review its applicable terms and privacy policy.

Complaints or concerns regarding a third-party product or service should generally be directed to the applicable third-party provider, without affecting any rights you may have against us under applicable law.

SECTION 13 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, reviews, feedback, suggestions, photographs, testimonials, ideas, proposals, or other materials to us, whether through the Website, email, social media, or another channel (“Comments”), you agree that we may use such Comments for legitimate business purposes, subject to applicable law.

You represent that:

  • You have the right to submit the Comments;

  • The Comments are not knowingly false or misleading;

  • The Comments do not infringe another person's rights;

  • The Comments do not contain unlawful, abusive, defamatory, obscene, or malicious material;

  • The Comments do not contain unauthorised personal information of another person; and

  • The Comments do not contain viruses, malware, or other harmful code.

We may, where appropriate, monitor, edit, refuse, or remove Comments that violate these Terms or applicable law.

You remain responsible for Comments submitted by you.

We do not assume responsibility for the accuracy or legality of user-submitted Comments.

Where you provide a testimonial, review, photograph, or other content and provide permission for us to use it, we may display or reproduce it for legitimate business and promotional purposes, subject to applicable law.

SECTION 14 — PERSONAL INFORMATION

Our Privacy Policy governs your submission of personal information through the Website.

Our Privacy Policy explains how we may collect, use, disclose, retain, and otherwise process personal information.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions;

  • Pricing;

  • Promotions;

  • Offers;

  • Product availability;

  • Shipping charges;

  • Delivery estimates;

  • Product quantities;

  • Images; or

  • Other Website information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

Where permitted by applicable law, we may also cancel or modify an order affected by an obvious error.

If an order has already been paid for and is cancelled by us due to an error, we will provide an appropriate refund where applicable.

We are not obligated to update every item of information on the Website unless required by law.

SECTION 16 — PROHIBITED USES

In addition to other prohibitions contained in these Terms, you are prohibited from using the Website or its content:

  1. For any unlawful purpose;

  2. To solicit others to participate in unlawful activities;

  3. To violate applicable laws or regulations;

  4. To infringe our intellectual property rights or the rights of others;

  5. To harass, abuse, threaten, defame, or intimidate others;

  6. To submit false or misleading information;

  7. To upload or transmit viruses, malware, or other malicious code;

  8. To collect or misuse personal information belonging to others;

  9. To spam, phish, scrape, crawl, or otherwise misuse the Website;

  10. To impersonate another person or entity;

  11. To engage in fraudulent transactions;

  12. To interfere with or circumvent Website security features;

  13. To attempt unauthorised access to Website systems;

  14. To reproduce or commercially exploit Website content without permission; or

  15. For any other purpose that violates applicable law or these Terms.

We reserve the right to restrict or terminate access to the Website where reasonably necessary because of prohibited use.

SECTION 17 — INTELLECTUAL PROPERTY

All content made available on the Website, unless otherwise stated, may be owned by or licensed to Swasthya Ka Pratik SAMPOORNA.

This may include:

  • Brand names;

  • Logos;

  • Product descriptions;

  • Text;

  • Photographs;

  • Graphics;

  • Videos;

  • Website design;

  • Page layouts;

  • Product information; and

  • Other original content.

You may use the Website for personal and lawful shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from Website content without our prior written permission, except where permitted by applicable law.

SECTION 18 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, we do not guarantee that:

  • Your use of the Website will always be uninterrupted;

  • The Website will always be available;

  • The Website will always be completely error-free;

  • Information on the Website will always be complete or current;

  • Products will always be available;

  • Delivery estimates will always be achieved; or

  • Third-party services will always operate without interruption.

The Website and Services are provided on an “as available” basis, subject to applicable law.

Nothing in these Terms excludes any warranty, statutory protection, consumer right, or remedy that cannot legally be excluded.

For food and FMCG products, customers should follow applicable product packaging, storage, handling, and consumption instructions.

SECTION 19 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we will not be responsible for losses arising solely from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, telecommunications failures, internet disruptions, natural events, or other unforeseen circumstances.

We will not be liable for indirect, incidental, special, or consequential losses to the extent such limitation is permitted by applicable law.

Nothing in these Terms is intended to exclude or limit:

  • Liability that cannot legally be excluded;

  • Consumer rights that cannot legally be waived;

  • Remedies available under applicable consumer-protection laws; or

  • Liability arising from matters for which applicable law prohibits limitation.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your:

  • Violation of these Terms;

  • Unlawful use of the Website;

  • Fraudulent or abusive activity;

  • Misuse of the Website; or

  • Infringement of the rights of another person.

This provision does not apply to the extent that such responsibility cannot legally be imposed upon you.

SECTION 21 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

If the provision cannot be enforced, it shall be treated as severed from these Terms to the extent necessary.

The remaining provisions will continue to apply.

SECTION 22 — TERMINATION

These Terms remain effective unless terminated in accordance with their provisions.

You may stop using the Website at any time.

We may suspend or restrict your access to the Website or Services where reasonably necessary to:

  • Prevent fraud;

  • Prevent misuse;

  • Protect the Website or our customers;

  • Investigate suspected unlawful activity;

  • Enforce these Terms; or

  • Comply with applicable law.

Any obligations that by their nature should continue after termination will survive termination to the extent permitted by law.

Termination will not affect rights or obligations that accrued before termination.

SECTION 23 — ENTIRE AGREEMENT

These Terms, together with policies and rules published on the Website, including our:

  • Privacy Policy;

  • Refund, Cancellation, Return & Replacement Policy;

  • Shipping/Delivery Policy, where applicable; and

  • Product-specific or promotional terms,

constitute the terms governing your use of the Website and purchase of products, subject to applicable law.

If there is a conflict between these Terms and a specific transaction or promotional term, the specific term may apply to that transaction to the extent permitted by applicable law.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

SECTION 24 — GOVERNING LAW

These Terms of Service and any separate agreement through which we provide products or Services shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer rights and mandatory legal protections.

Nothing in these Terms is intended to prevent a consumer from exercising any right or remedy available under applicable Indian law.

SECTION 25 — DISPUTES AND CONSUMER RIGHTS

If you have a complaint, concern, or dispute relating to an order, product, payment, delivery, refund, or Website service, we encourage you to contact us first so that we can attempt to resolve the matter.

Nothing in these Terms prevents a consumer from exercising statutory rights or approaching an appropriate consumer forum, commission, authority, court, or other legally available dispute-resolution mechanism.

Any dispute that cannot be resolved informally shall be dealt with in accordance with applicable Indian law and before the appropriate authority, forum, or court having jurisdiction.

SECTION 26 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates and changes to the Website.

It is your responsibility to check the Website periodically for changes.

Your continued use of or access to the Website or Services following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.

The updated Terms will display a revised “Last Updated” date.

SECTION 27 — CONTACT INFORMATION

Questions, concerns, or requests regarding these Terms of Service should be sent to us using the contact information below.

Swasthya Ka Pratik SAMPOORNA

Legal Business Name: Swasthya Ka Pratik SAMPOORNA

Website: skpsampoorna.com

Customer Support Phone: 8149706641

Business Address:
Jail Road, Nashik Road, Nashik, Maharashtra, India

Email: [CUSTOMER SUPPORT / BUSINESS EMAIL]