PRIVACY POLICY

PRIVACY POLICY

Last Updated: 18 October 2026

Swasthya Ka Pratik SAMPOORNA (“Swasthya Ka Pratik SAMPOORNA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you provide to us when you use our website, skpsampoorna.com (“Website”).

This Privacy Policy explains what personal information we may collect, how we may use it, when we may share it, and the choices available to you when you use our Website or purchase our products.

Our Website primarily serves customers in India and currently offers FMCG products, including Diwali Faral.

This Privacy Policy is intended to provide clear information about our data practices. The actual information collected and processing activities may depend on the features, services, and technical configuration enabled on the Website.

1. WHAT INFORMATION DO WE COLLECT?

We may collect personal information that you provide directly to us when you use our Website, create an account where available, place an order, make a payment, contact us, or otherwise interact with us.

Depending on how you use the Website, this may include:

Information you provide to us

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Account or login information, where customer accounts are enabled

  • Order details and order history

  • Information relating to returns, refunds, cancellations, or exchanges

  • Transaction-related information

  • Information provided when contacting customer support

  • Reviews, feedback, inquiries, or other information you voluntarily submit

  • Information provided when subscribing to promotional or marketing communications

Payment-related information

Payments may be processed through third-party payment service providers. We may receive information necessary to identify and reconcile a transaction, such as payment status, transaction reference, payment method, or other transaction-related information.

We do not state in this Privacy Policy that we directly store complete card numbers, CVV numbers, UPI credentials, banking credentials, or other payment credentials unless our actual technical configuration confirms this.

Information collected automatically

When you browse or use the Website, certain information may be collected automatically, depending on the Website's technical configuration.

This may include:

  • IP address

  • Device type and device information

  • Browser type and version

  • Operating system

  • Website pages visited

  • Approximate usage information

  • Date and time of visits

  • Referring website or source

  • Technical information required for website operation

  • Cookies and similar technologies

The exact information collected automatically may vary depending on the services, plugins, cookies, analytics tools, and other technologies active on the Website.

Information from communications

If you contact us by phone, email, website forms, or other available communication channels, we may retain information from that communication for customer service, order support, complaint handling, record keeping, and other legitimate business purposes.

2. HOW DO WE USE YOUR INFORMATION?

We may use personal information, where applicable and permitted by law, for purposes including:

  • Processing and fulfilling orders

  • Arranging delivery of products

  • Processing and reconciling payments

  • Managing customer accounts, where applicable

  • Providing customer support

  • Handling returns, refunds, cancellations, and exchanges

  • Sending order confirmations

  • Sending payment-related notifications

  • Sending shipping and delivery updates

  • Responding to questions, inquiries, complaints, and feedback

  • Maintaining customer and transaction records

  • Improving our Website, products, and customer experience

  • Understanding how the Website is used

  • Troubleshooting technical problems

  • Detecting, preventing, and investigating fraud, misuse, or unauthorised activity

  • Maintaining website and information security

  • Protecting our legal rights and interests

  • Complying with applicable legal and regulatory obligations

  • Sending promotional or marketing communications where legally permitted and where any required consent or permission has been obtained

Transactional communications

Some communications are necessary to provide the services you have requested.

For example, we may contact you regarding:

  • Order confirmation

  • Payment status

  • Order processing

  • Shipping

  • Delivery

  • Returns or refunds

  • Important account or service information

These essential communications may continue even if you opt out of optional marketing communications.

3. CONSENT

Where you voluntarily provide personal information to us, you consent to its use for the purpose for which it was provided, subject to applicable law.

For example, when you provide information required to place an order, that information may be used to process and fulfil your order, arrange delivery, communicate with you regarding the order, and provide related customer support.

Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by applicable law.

Not all processing of personal information necessarily depends solely on consent. Certain information may need to be processed because it is necessary to provide a service, fulfil an order, comply with a legal obligation, prevent fraud or misuse, maintain records, protect rights and security, or for another lawful purpose.

4. HOW CAN I WITHDRAW MY CONSENT?

Where processing is based on your consent and withdrawal is legally available, you may request withdrawal of your consent by contacting us using the contact details provided below.

Privacy Contact Email: [PRIVACY CONTACT EMAIL]

Business Address: Jail Road, Nashik Road, Nashik, Maharashtra, India

You may also opt out of optional marketing communications using the unsubscribe or opt-out mechanism provided in the relevant communication, where available.

Withdrawal of consent does not necessarily affect:

  • Processing that has already taken place lawfully;

  • Processing required to complete an existing transaction;

  • Processing necessary to comply with applicable law;

  • Processing necessary to protect legal rights, prevent fraud, or maintain security; or

  • Other processing that may lawfully continue without consent.

5. DISCLOSURE / SHARING OF INFORMATION

We may share personal information with third parties where reasonably necessary to operate our ecommerce business, provide requested services, fulfil orders, comply with legal obligations, or protect our rights and users.

Depending on the services actually used by the Website, these parties may include:

  • Payment processors and payment gateways

  • Shipping and logistics providers

  • Website and e-commerce service providers

  • Hosting and technology providers

  • Customer support providers

  • Communication service providers

  • Analytics providers, where applicable

  • Marketing service providers, where applicable

  • Professional advisers

  • Accountants and auditors

  • Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law

For delivery and logistics purposes, we may share relevant order and delivery information with logistics providers used by us, including Shiprocket, Delhivery, D2DC, and Maruti Courier, where applicable to a particular order or delivery.

Third parties should receive only the information reasonably necessary for the service they provide or as otherwise permitted or required by applicable law.

We do not represent that we sell your personal information.

We may also disclose information where reasonably necessary to:

  • Prevent fraud or unauthorised activity;

  • Investigate misuse of the Website;

  • Protect the security of our Website or services;

  • Establish, exercise, or defend legal claims; or

  • Comply with applicable legal requirements.

6. PAYMENT INFORMATION

Payments on the Website may be processed through Razorpay, our payment gateway/service provider.

When you make a payment, you may interact directly with Razorpay or its payment-processing infrastructure. The payment service provider may therefore process payment-related information in accordance with its own terms, privacy policy, security practices, and applicable requirements.

We do not claim in this Privacy Policy that we directly store complete payment credentials such as card numbers, CVV numbers, UPI PINs, banking passwords, or similar authentication information unless our actual technical configuration confirms such storage.

The payment service provider may process payment information in accordance with its own security practices and applicable requirements.

For more information about how Razorpay handles information, customers should review Razorpay's applicable terms and privacy policy.

7. THIRD-PARTY SERVICES

We may use third-party service providers to help us operate our ecommerce business and Website.

These services may include:

  • Payment processing

  • Shipping and logistics

  • Website and e-commerce functionality

  • Hosting and technology services

  • Customer communication

  • Analytics

  • Marketing

  • Website security

  • Other technical or operational services

Our Website may use platforms and technologies associated with Shopify and WordPress, depending on the particular part of the Website and its current technical configuration.

Third-party providers may process information on our behalf or may independently process information when you interact directly with their services.

Third-party service providers may have their own privacy policies and terms. We do not control the privacy practices of third parties that independently collect information from you.

If you are redirected to a third-party website, payment page, application, or service, information collected directly by that third party may be governed by that third party's privacy policy.

8. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files or similar technologies that may be stored on your device when you visit a website.

Our Website may use cookies and similar technologies for purposes such as:

Essential cookies

These may be necessary for basic Website functionality, security, shopping-cart functionality, checkout, login functionality, or other essential services.

Functional cookies

These may allow the Website to remember preferences or provide enhanced functionality.

Analytics cookies

Where analytics tools are enabled, cookies or similar technologies may be used to understand how visitors use the Website and to help improve performance and user experience.

Marketing or advertising cookies

Where applicable, marketing or advertising technologies may be used to measure campaigns, personalise advertising, or understand interactions with promotional content.

Session and persistent cookies

Some cookies may operate only during a browsing session, while others may remain on your device for a longer period.

The exact cookies, analytics tools, advertising technologies, and tracking technologies used by the Website may change over time.

[CONFIRM COOKIES/ANALYTICS USED ON WEBSITE BEFORE PUBLISHING]

You may be able to manage or restrict cookies through your browser settings and, where available, through controls provided on the Website. Turning off certain cookies may affect Website functionality.

9. DATA SECURITY

We may use reasonable administrative, technical, and organisational safeguards designed to protect personal information against risks such as:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

  • Destruction

  • Other inappropriate access or processing

The security measures used may depend on the nature of the information, the systems involved, and the services provided by our technology and service partners.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security of information transmitted to or stored by our service providers or us.

10. DATA RETENTION

We may retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal, regulatory, accounting, tax, business, and dispute-resolution requirements.

Information may be retained for purposes including:

  • Order fulfilment

  • Customer service

  • Returns and refunds

  • Accounting and financial records

  • Tax and regulatory requirements

  • Dispute resolution

  • Fraud prevention

  • Website and information security

  • Legal compliance

  • Record keeping

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

We do not state a fixed retention period in this Privacy Policy because the appropriate period may depend on the type of information and the circumstances in which it was collected.

11. USER RIGHTS AND CHOICES

Subject to applicable law and any applicable limitations or exceptions, you may have rights or choices concerning your personal information.

These may include:

  • Requesting access to personal information held about you;

  • Requesting correction of inaccurate or incomplete information;

  • Requesting deletion of personal information where legally applicable;

  • Withdrawing consent where processing is based on consent and withdrawal is legally available;

  • Opting out of optional marketing communications;

  • Raising concerns regarding the handling of your personal information;

  • Making a privacy-related complaint; and

  • Requesting information about how your personal information is processed.

The availability and scope of these rights may depend on applicable law, the nature of the information, and the circumstances of processing.

We may need to verify your identity before processing certain requests.

We may also retain or continue processing certain information where permitted or required by applicable law, including where necessary for legal obligations, transaction records, fraud prevention, security, or the establishment, exercise, or defence of legal claims.

12. MARKETING COMMUNICATIONS

Where applicable and legally permitted, we may send promotional or marketing communications through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Push notifications

  • Other communication channels made available.

Where required, we will seek the appropriate consent or permission before sending promotional communications.

You may opt out of non-essential marketing communications by using the unsubscribe or opt-out mechanism provided in the relevant communication, where available, or by contacting us using the details provided below.

Opting out of marketing communications will not necessarily stop essential communications relating to:

  • Orders

  • Payments

  • Shipping

  • Delivery

  • Returns or refunds

  • Account or service-related matters

  • Important changes to our services or policies

13. CHILDREN'S PRIVACY

Our Website is intended for general e-commerce use.

We do not knowingly seek to collect personal information from children in a manner that violates applicable law.

Where applicable law requires specific safeguards, consent, or other measures concerning children's personal information, we will take measures required by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, you may contact us using the contact details provided in this Privacy Policy.

14. THIRD-PARTY WEBSITES AND LINKS

Our Website may contain links, integrations, embedded services, payment services, or references to third-party websites or applications.

Third-party websites and services may have their own privacy policies, terms, cookies, and data practices.

When you interact directly with a third-party service, the third party's privacy policy may apply to information collected by that third party.

We do not control and are not responsible for the privacy practices of third parties that operate independently from us.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.

15. BUSINESS TRANSFERS

If Swasthya Ka Pratik SAMPOORNA is involved in a merger, acquisition, restructuring, sale of assets, transfer of business, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required by applicable law, appropriate measures will be taken in connection with such transfer.

16. GRIEVANCE / PRIVACY CONTACT

If you have a question, concern, complaint, or request relating to your personal information or this Privacy Policy, you may contact us using the details below.

Brand Name: Swasthya Ka Pratik SAMPOORNA

Legal Business Name: Swasthya Ka Pratik SAMPOORNA

Website: skpsampoorna.com

Privacy Contact Email: [PRIVACY CONTACT EMAIL]

Customer Support Phone: 8149706641

Business Address:
Jail Road, Nashik Road, Nashik, Maharashtra, India

When contacting us, please provide sufficient information for us to understand and respond to your request.

Where appropriate, we may request information necessary to verify your identity before processing a privacy-related request.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, data practices, legal requirements, or other relevant circumstances.

When we update this Privacy Policy, the revised version will be published on the Website with an updated “Last Updated” date.

Where required by applicable law, material changes may also be communicated through appropriate means.

You are encouraged to review this Privacy Policy periodically.

Last Updated: 18 October 2026

18. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to users under applicable law.

The Website and its privacy practices are intended to operate within the Indian legal and regulatory environment applicable to the business and its activities.

INDIAN LEGAL CONTEXT

This Privacy Policy has been drafted with awareness of the Indian privacy and e-commerce environment, including the Digital Personal Data Protection Act, 2023, and applicable rules, notifications, and other Indian laws and regulations, to the extent applicable to the business and its activities.

The Government of India has also notified the Digital Personal Data Protection Rules, 2025 and an implementation timeline for the DPDP Act. The timing and applicability of particular provisions may therefore depend on the relevant commencement notifications and the circumstances of the business.

The Website's ecommerce activities may also be subject to applicable consumer-protection and ecommerce requirements, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

Nothing in this Privacy Policy should be interpreted as a representation that Swasthya Ka Pratik SAMPOORNA is certified, registered, or fully compliant with any particular law, standard, or regulatory framework unless separately verified.

This Privacy Policy is intended as website privacy-policy content and does not constitute legal advice.

CONTACT

Swasthya Ka Pratik SAMPOORNA

Website: skpsampoorna.com

Phone: 8149706641

Address: Jail Road, Nashik Road, Nashik, Maharashtra, India

Privacy Email: [PRIVACY CONTACT EMAIL]